Network Specialist At NMB
Full time
Dar es Salaam
Job description
This role plays a pivotal role in ensuring seamless unified communication experiences, empowering both bank employees and contact center agents. Responsible for design, deploy, maintain, enhance, and troubleshoot enterprise-grade voice, data, video, and collaboration platforms, delivering exceptional performance, high availability, robust security, and continuous improvement.
Duties and Responsibilities
Oversee and maintain peak performance of Unified Communication hardware and equipment (including routers, switches, servers, TV screens, collaboration endpoints, etc.) for users at the NMB Head Office, contact center, and branches.
Conduct thorough research and present well-founded recommendations on unified communication products, services, protocols, and standards to enhance the continuous improvement of user experience.
Monitor network performance and conduct regular performance analysis to identify areas for improvement and implement appropriate enhancements.
Evaluate and recommend network hardware, software, and services to optimize network infrastructure and support future growth.
Provide periodic capacity & forecast planning statistics and periodic reports to aid in management decisions.
Consult with the management and design access policy for the acceptable use of the unified communications services which apply to everyone.
Prepare and maintain spare part lists, monitor inventory, and ensure that all the critical parts for unified communications systems are always available for fault repair and emergency requirements for respective zones/branches/HQ Networks.
Prepare and maintain the entire bank’s unified communications infrastructure documentation and update it regularly to accommodate any change for both Active & Passive devices.
Review and support unified communications enhancement of the existing infrastructure through periodic upgrades (hardware & software)
Planning, development, implementation, and supervision of major Unified Communications projects
Custodian of Unified Communications hardware (data, voice, and video) and configuration items within the bank
Service Providers contract review and SLA compliance and enforcement as well as bills validation and reconciliation for better cost-efficient management.
Work with contact center and vendor technical teams to prospect and develop Cisco Unified Communications design, installation, and support opportunities.
Collaborate with cross-functional teams, including IT infrastructure, applications, and security teams, to ensure seamless integration and alignment of network solutions.
Responsible for design, staging, configuration, implementation, and support for VoIP & Contact center systems and configurations installations as necessary
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