IT Digital Channel Officer at KCB Bank Tanzania
Full time
Dar es Salaam
Job description
KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania
Duties and Responsibilities
Ensures provision of first level support to the existing E-Channel business i.e. ATMs, POS, Cards, Money
Transfer, Agency Banking, Internet and Mobile banking.
Perform daily E-Channels monitoring, verifying the integrity and availability of all E-Channels to the Customers.
Technical engagement in Projects that involve digital channel solutions implementation.
Routine system administration and management.
Maintain up to date system and user documentation.
Ensure compliance of SLAs by system vendors.
Develop subject matter expert knowledge of Mobile, Internet technologies, eCommerce and other payment banking technologies.
Develop Business Continuity plans for both mobile & internet channel solutions.
Service Management – User and Customer support through issue tracking and resolution.
Develop subject matter expert knowledge of Mobile, Internet technologies, cards, eCommerce and other payment banking technologies.
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